Orders cancelled before being shipped that were paid by credit card will be charged a 4% fee. This fee covers the costs of processing your credit card initially. If a shipment is refused upon delivery or a return is initiated within 7 days after delivery, there will be an additional 15% restocking fee. We will not accept returns past 7 days from delivery. We will not accept returns for used or damaged items. All products must be sent back in the original packaging. Returns must be approved by Sidmar prior to sending anything back. If you have questions, please call 800-330-7260.
Sidmar Minimum Advertised Pricing Policy
Effective July 1, 2017
Sidmar has adopted this Minimum Advertised Pricing (MAP) policy to ensure its reputation with customers for quality products, to support a mutually beneficial cost/price structure with its resellers, and to maintain a level playing field for all resellers, regardless of size and purchasing power.
This MAP policy applies to all resellers of Sidmar brand products who are selling online, in physical retail store outlets, or in professional offices/clinics, and to end consumers of the products. A reseller’s choice to sell any Sidmar brand product constitutes acceptance of this policy in full, without confirmation, written or verbal, by reseller of their acceptance.
This policy applies to listed or advertised prices only. Resellers alone retain the exclusive right to independently determine the price at which they resell Sidmar products.
Resellers may list or advertise the products at or above the minimum advertised price. The minimum advertised prices are as follows:
Massage Time Pro S10 for business use is $3,299.00
ComfortWave S10 for home use is $2,749.00
Sidmar reserves the right to change these prices and will inform resellers of changes in writing by mail, fax, or email.
Sidmar may, at its sole discretion, periodically run or approve promotions that include special pricing. Such special pricing may be advertised by resellers during the approved promotional period only. All such promotions must be approved in writing by Sidmar.
Advertising includes, but is not limited to pay-per-click advertising, search engine optimization, email campaigns, online display advertising, social media marketing, shopping feed and comparison shopping engine advertising, affiliate marketing, print advertising, radio advertising, TV advertising, catalogs, direct mail marketing, couponing and rebates.
If Sidmar finds, or is made aware of, any other advertising or messages that are designed to get around this MAP policy, the reseller will be asked to change it.
Resellers CANNOT advertise or sell Sidmar’s products on Amazon. There is a history of this platform and its resellers ignoring MAP policies so it is prohibited.
Sidmar reserves the right to periodically change the terms of this policy.
Sidmar employees, salespeople and distributors are not authorized to modify or grant exceptions to this policy.
In the event of any violation of this policy by a reseller, Sidmar will give a warning and allow the reseller 3 days to take corrective action. Repeat offenders will lose access to the Sidmar brand products without notice and will be required to remove all references to the products from their website and other marketing materials. Resellers may report violations to this policy by emailing a link to the offending website or materials to Joe@sidmar.com.
What Information Does Sidmar Manufacturing Collect?
We collect information that helps us communicate with you, and to better serve you. We also collect information that is relevant to the operation of our website, Sidmar.com.
- Information You Choose to Give Us
When you fill out a contact form on the Sidmar.com website, your name, e-mail address and other contact information are transmitted to Sidmar Manufacturing personnel for follow-up contact with you. This contact information is retained for relationship management purposes.
When you fill out an order form on the Sidmar.com website, your name, address and other information pertinent to initiating an order are transmitted to Sidmar Manufacturing personnel for follow-up contact with you. This information is retained for order processing and history.
When you fill out the “Join Our Mailing List” form (e-mail newsletter subscription), your e-mail address is forwarded to our e-mail campaign service for inclusion in one of our electronic mailing lists. Each e-mail Sidmar Manufacturing distributes includes instructions should you wish to terminate your subscription.
When you fill out the “Email This Page” form, an e-mail is sent to the recipient you identify by e-mail address, with a link to the page and any note you wish to include. The CAPTCHA word-recognition safeguard in the form protects against automated “spam” messaging. None of the personal information collected in the form is retained by Sidmar Manufacturing, though the page forwarded via the form is recorded for analysis.
- Information We Collect Automatically
As is the case with most any website, the Sidmar.com website records traffic data in its server logs. This includes your IP address, the page you requested and the date and time of your request. Sidmar Manufacturing uses this information to monitor the performance of the Sidmar.com website and to analyze trends.
We advertise our services and obtain referrals from clients. If you clicked on an advertising link that led you to the Sidmar.com website (e.g., from a Yahoo! or Google search), information relevant to tracking the performance of the advertisement is recorded. The same applies to referrals, as we may record the referring website with the date and time.
How Else Does Sidmar Manufacturing Use Information Gathered?
The personally-identifiable information described above is not shared with parties outside Sidmar Manufacturing. From time to time, we may publish or otherwise disclose anonymous, aggregated statistical information, such as the number of visitors to the site in a given timeframe. Sidmar Manufacturing will not sell, trade or give freely your personal information. We jealously guard our customers and prospective customers, and do not wish to jeopardize our relationship with you.
In special cases, such as customer testimonials, we may display names and contact information of selected customers on the Sidmar.com website. This is only after having sought and obtained prior consent from each participating customer. Participants have the right to review and to request removal of this information from the website at any time.
How Does Sidmar Manufacturing Inform Me of Policy Changes?
This policy is a living document and is subject to change. As the Sidmar.com website is updated to promote products and to serve customers, we will review this policy to ensure policy and practice are in agreement. Revisions to the policy will be posted to the Sidmar.com website with a notice of the date the new policy takes effect.
If you have questions regarding this policy, please feel free to call us at 1-800-330-7260.
Sidmar Manufacturing, Inc.
P.O. Box 249
31530 125th Street NW
Princeton, MN 55371 USA