Patient Satisfaction Builds a Practice
Improve How a Patient Feels
If you understand how a person feels when they have to go to the doctor, it will become clear how our hydrotherapy tables can benefit them. Patient satisfaction ultimately means they are more responsive to you and your treatments.
- Most patients feel nervous, worried or even frightened in a medical setting.
- Most patients don’t even want to be there.
- Patients expect clinical competence, technical know-how and compassionate treatment.
- Patients expect you and your staff to be precise, skillful, safe, caring, responsive, gentle, quick and much, much more.
Four Reasons to Concern Yourself with Patient Satisfaction
The humanistic reason: Patients deserve quality of care and service because they are more often than not vulnerable – sick, worried, pained, concerned and anxious about their physical, emotional and economic well-being. “Am I well? Can I get through this emotionally? Can I afford this?”
The economic reason: Patients are customers. They think like customers; they have options that they ponder more carefully than ever; and they expect value for their money.
The marketing reason: Patients are a public relations and sales force. They attract other people to your practice or away from it. They control the grapevine that influences future business.
The efficiency reason: Satisfied patients are easier to serve; dissatisfied patients, especially those who complain, consume valuable staff time – time that could be better spent serving more people thoroughly.
The consumer sees many alternatives that look medically alike and, until proven wrong, assumes equivalent competence from every provider source. Your competitive edge lies in the ability of your practice to offer its consumers distinctive service. You can stand out from the crowd if you offer the magic of a caring, satisfying patient-doctor interaction and the kind of service that takes people aback because it exceeds their expectations.
For more information and to begin the process of bringing a hydromassage table into your chiropractic clinic, contact us at 800-330-7260 or firstname.lastname@example.org. Sidmar will help you provide the best for your patients and open more opportunities for your services.
Adapted from the book “Patient Satisfaction, A Guide to Practice Enhancement” Published by PMIC