Orders cancelled before being shipped that were paid by credit card will be charged a 4% fee. This fee covers the costs of processing your credit card initially. If a shipment is refused upon delivery or a return is initiated within 7 days after delivery, there will be an additional 15% restocking fee. We will not accept returns past 7 days from delivery. We will not accept returns for used or damaged items. All products must be sent back in the original packaging. Returns must be approved by Sidmar prior to sending anything back. If you have questions, please call 800-330-7260.
What Information Does Sidmar Manufacturing Collect?
We collect information that helps us communicate with you, and to better serve you. We also collect information that is relevant to the operation of our website, Sidmar.com.
- Information You Choose to Give Us
When you fill out a contact form on the Sidmar.com website, your name, e-mail address and other contact information are transmitted to Sidmar Manufacturing personnel for follow-up contact with you. This contact information is retained for relationship management purposes.
When you fill out an order form on the Sidmar.com website, your name, address and other information pertinent to initiating an order are transmitted to Sidmar Manufacturing personnel for follow-up contact with you. This information is retained for order processing and history.
When you fill out the “Join Our Mailing List” form (e-mail newsletter subscription), your e-mail address is forwarded to our e-mail campaign service for inclusion in one of our electronic mailing lists. Each e-mail Sidmar Manufacturing distributes includes instructions should you wish to terminate your subscription.
When you fill out the “Email This Page” form, an e-mail is sent to the recipient you identify by e-mail address, with a link to the page and any note you wish to include. The CAPTCHA word-recognition safeguard in the form protects against automated “spam” messaging. None of the personal information collected in the form is retained by Sidmar Manufacturing, though the page forwarded via the form is recorded for analysis.
- Information We Collect Automatically
As is the case with most any website, the Sidmar.com website records traffic data in its server logs. This includes your IP address, the page you requested and the date and time of your request. Sidmar Manufacturing uses this information to monitor the performance of the Sidmar.com website and to analyze trends.
We advertise our services and obtain referrals from clients. If you clicked on an advertising link that led you to the Sidmar.com website (e.g., from a Yahoo! or Google search), information relevant to tracking the performance of the advertisement is recorded. The same applies to referrals, as we may record the referring website with the date and time.
How Else Does Sidmar Manufacturing Use Information Gathered?
The personally-identifiable information described above is not shared with parties outside Sidmar Manufacturing. From time to time, we may publish or otherwise disclose anonymous, aggregated statistical information, such as the number of visitors to the site in a given timeframe. Sidmar Manufacturing will not sell, trade or give freely your personal information. We jealously guard our customers and prospective customers, and do not wish to jeopardize our relationship with you.
In special cases, such as customer testimonials, we may display names and contact information of selected customers on the Sidmar.com website. This is only after having sought and obtained prior consent from each participating customer. Participants have the right to review and to request removal of this information from the website at any time.
How Does Sidmar Manufacturing Inform Me of Policy Changes?
This policy is a living document and is subject to change. As the Sidmar.com website is updated to promote products and to serve customers, we will review this policy to ensure policy and practice are in agreement. Revisions to the policy will be posted to the Sidmar.com website with a notice of the date the new policy takes effect.
If you have questions regarding this policy, please feel free to call us at 1-800-330-7260.
Sidmar Manufacturing, Inc.
P.O. Box 249
31530 125th Street NW
Princeton, MN 55371 USA